Conversational AI in eCommerce: 9 of the Most Successful Chatbot Examples Medium

LangChain for Ecommerce Build E-commerce AI Chatbot

ecommerce chatbot

After a customer decides what they are going to buy, the chatbot will add their items to the cart and summarize the order. After the purchase, the customer will be able to track their packages right in the chat window, check the order location on the map, and call the courier. Implementing an ecommerce chatbot it’s also a good way to deal with support matters. It helps customers locate your shop on the map and guides them on how they can contact you whenever their problem requires talking to someone.

Acting as an automated sales clerk, the bot has the capacity to assist every single one of your visitors, offering help and assistance to guide them all along their customer journey. It can answer their questions, understand their requirements and recommend them to relevant products. Largely because the ecommerce chatbots are able to answer questions quickly, only about 9% of people say that companies should not use them. The will start taking care of your customers the moment they enter your website. It will present your products using cards and carousels, and help customers quickly find desired items. It will come in handy if you want to inform customers about products that are currently on sale.

Best ecommerce chatbot examples on the market

No matter the time of the day or day of the week, e-commerce chatbots are always there for your customers. As well as a chatbot that helps you respond to customer queries more quickly, you can bring your website to life with interactive pop-ups that keep site visitors engaged. The chatbot builder is drag and drop, so it’s incredibly easy to use, and you won’t waste valuable time using coding or setting up a complicated bot. This online shopping chatbot has a free option, so you can get started without paying anything, then increase your pricing plan as your needs grow. If you need to scale up your business, you can move onto a paid plan.

You can set up customer or sales oriented messages, based on your goals. This is a chatbot that belongs to LiveChat – the popular live chat tool for businesses. It was built to offer your online store the automation you need to keep the conversations with your customers going. Even though it is based on AI, ChatBot builds up a friendly dialogue to make customers feel like they are talking with a human. ECommerce chatbots can provide a seamless add to cart and checkout experience, all within a natural conversational interface across live chat, Facebook and social media pages, messaging apps and SMS.

Use Cases of Generative AI Chatbot in Banking and Financial Services

It enables us to connect a language model to other sources of data and interact with its environment. Let’s introduce LangChain, a framework which is gaining immense popularity, that allows us to build applications that connect large language models (LLMs) and external data sources. Following shifts in consumer behavior amid the COVID-19 pandemic, CARS24 experienced a dramatic surge in demand for its services. The company saw a 200% uptick in support volumes, with average monthly traffic increasing to 13 million and transactions reaching half a million.

ecommerce chatbot

By engaging customers with personalized recommendations, targeted promotions, and time-sensitive deals, ecommerce bots serve as a driving force behind making a sale happen. Ochatbot engages shoppers at the right moment in their shopping journey using a variety of triggers to initiate conversation. For instance, Ochatbot can be triggered to offer help with shipping and returns on the checkout page. Like a helpful human agent, Ochatbot guides shoppers and helps eliminate sales obstacles. Sephora achieved similar results using natural language processing with integrated Kik and Facebook Messenger bots. The bot shows a short quiz and then uses the answers to provide personalized recommendations.

Offer post-sale support

Now instead of increasing the number of messages and phone calls you receive to track orders, you can tackle the queries with a chatbot. If you have been sending email newsletters to keep customers engaged, it’s time to add another strategy to the mix. With Shopify Magic—Shopify’s artificial intelligence tools designed for commerce—it will. Create product descriptions in seconds and get your products in front of shoppers faster than ever. A hybrid chatbot would walk you through the same series of questions around the size, crust, and toppings.

ecommerce chatbot

An innovative conversational UI should also manage user expectations and suggest user input data confirmation. An eCommerce chatbot can send and receive messages once the development team has finished the backend and built channels. The next stage is to add NLP (Natural Language Processing) services into your chatbot to allow it to extract entities and intentions from customer messages. The majority of NLP services allow for the manual entry of entities and values. Unlike most of the chatbots on this list, Subway’s latest chatbot was neither deployed on Facebook Messenger, nor on their website.


Utilize dedicated integrations to connect Kommunicate to All industry-leading websites and platforms. Assist your consumers in finding the perfect merchandise and help them purchase on autopilot. Engage your community by providing suggestions and reminders to encourage repeat business.

These are essentially designed to clear the clutter that a buyer might encounter while making a purchase. According to a report by slicktext, more than 50% of customers expect businesses to be open 24/7. Our complete suite of digital engagement channels comes with an conversational AI-powered virtual agent that’s specifically designed to provide humanized support. The user chooses from predefined responses (e.g. deliveries, returns), and the bot directs them to where they can find the answer on the Levi website. Demonstrating lots of different use cases, they’re all great examples of how chatbots can be used across a wide range of online businesses to achieve different goals.

Why are ecommerce chatbots important?

Moreover, you can redirect people who click on your ads straight to the Messenger bot and automate replying to FB comments. Apart from Messenger and Instagram bots, the platform integrated with Shopify, you can also recover abandoned carts. Multichannel sales is the only way for ecommerce businesses to keep up with consumers and meet their demands on a platform of their choice. Now imagine having to keep up with customer conversations across all these channels—that’s exactly why businesses are using ecommerce chatbots. Chatbots can make product recommendations and show compatible products based on customer queries. Additionally, some will even provide product recommendations based on what the customer has shown interest in, even without a prompt.

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The chatbot is able to read, process and understand the message, replying with product recommendations from the store that address the particular concern. They’re designed using technologies such as conversational AI to understand human interactions and intent better before responding to them. They’re able to imitate human-like, free-flowing conversations, learning from past interactions and predefined parameters while building the bot. The good news is that there’s a smart solution to do it all at scale—ecommerce chatbots.

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